Here are some Social Media Monitoring strategies to try:
1. Define an Objective
2. Decide Where to Monitor
3. Decide What to Monitor
4. Prioritize
5. Develop a Plan
6. Involve Others
7. Listen First
8. Inbound vs. Outbound Conversations
9. Build Relationships
10. Select Tools that Match your Strategy
Via: Mashable
Field of Dreams may have popularized the notion that, “If you build it, they will come,” but in today’s Facebook generation, brands are beginning to go where the masses are, instead of relying on the masses to come to them. With 500 million members, Facebook represents real-time access to the online mainstream.
For years, brands have been using their Facebook Pages to connect with customers. As Facebook blossoms, so too does brand ingenuity, and in recent months we’ve seen a surge in campaigns that inspire Facebook giving, incorporate Facebook Places and feature Facebook as a prominent part of product reveals and fan exclusives. Application makers are also building tools that small and big brands alike can use to sell their products and offer Facebook-tailored customer support.
What follows is a deeper look at how and why these five emerging brand trends are bubbling up on the world’s largest social network.
Via: Mashable
What’s the first thing young women do when they wake up? Check Facebook. How do enterprise employees pass the time at work? With social media. With so many studies highlighting ever-accelerating social media usage rates, the conclusion is obvious — social media is everywhere.
What follows are five of the hottest social media trends right now. Each are influencing our social, online and mobile behaviors in significant ways.
Entertainment checkin services are changing the way we watch television. Mobile loyalty applications are helping us connect the dots between our real-world shopping behaviors and digital rewards. A new breed of Q&A services are changing the way we search. Barcode scanning applications are making products social, and deal-of-the-day sites are giving us ways to save by recruiting our friends to the party.
via: Mashable
If there’s one thing that keeps social media marketers up at night, it’s the ever-present threat of a PR disaster. By now, every marketer is well-aware of how quickly dissatisfied consumers can turn to the social airwaves to vent about a brand. Nestle, BP, Domino’s, Southwest Airlines, and many other brands have witnessed the unbridled power of social media as a platform for disgruntled consumers to rally around an anti-brand cause.
1.) Create a Social Media Policy/Community Management Plan
2.) Have an Escalation Plan
3.) Plan for the Worst – Expect the Best
4.) Respond Quickly, Personally and Directly
5.) Don’t Play the Blame Game
Via: Mashable
1. Senior executives don’t use or get social media. If you’re an older, hard-working senior executive, you probably don’t have the time to really check out social media.
2. There is no simple way to measure ROI. If companies are trying to apply traditional ROI metrics to social media, it’s a lot like trying to fit a round peg into a square hole. Social media is a different beast with “hard” and “soft” metrics.
3. Many companies cling to belief that if something ain’t broke, don’t fix it. With the global economy appearing to be in recovery mode, many companies have been able to stick with traditional marketing and advertising tools.
4. As Lee Oden also pointed out, many companies have a difficult time trying to understand that social media means they have to change their behaviour.
5. The social media ecosystem has done a pretty lousy job of putting the spotlight on social media “success”.
Via: Sysomos blog
If you need to know how Facebook is performing among large brands, look no further than some of the leading brand marketers who are singing praise about Facebook’s ad platform. In an interview with CNN Money, Barry Diller couldn’t speak highly enough about Facebook’s advertising offering. Diller stated, “Facebook’s great advertising. My company, which spends a huge amount on advertising, we spend every nickel we can on Facebook. They’re effective. The targeting of the audience is precise enough.”
While Diller doesn’t believe that Facebook will be able to replace traditional advertising, he also didn’t believe that Twitter would be able to attract brand advertisers, so it just goes to show that Diller doesn’t know everything. You can view the full interview posted below.
Via: AllFacebook
The latest numbers from eMarketer project that advertisers will spend nearly $1.7 billion in the U.S. on social networking sites in 2010. Worldwide, spending will hit $3.3 billion according to the report.
The numbers represent a significant bump up from estimates published by the research firm at the end of last year, when it projected $1.3 billion would be spent on the space in the U.S.
Not surprisingly, eMarketer sees about half of that money (in the U.S.) going to Facebook, with MySpace continuing to see a smaller share of the pie. Separately, the firm estimated that Facebook’s 2010 revenue would hit $1.2 billion in a report published last week.
Earlier this month, Facebook COO Sheryl Sandberg said that some of the social network’s biggest advertisers had boosted ad spending by 10x this year; a trend that’s apparent in the eMarketer report.
Via: Mashable
Businesses both big and small are flocking to social media platforms such as Twitter, Facebook, YouTube and Foursquare. The fact is that a presence on these platforms not only allows companies to engage in conversations with consumers, but also serves as an outlet to drive sales through deals and coupons.
And while major brands like Starbucks, Virgin, and Levi’s have been participating in the social web for some time now, the rate of adoption among small businesses is increasing too. According to a recent University of Maryland study, social media adoption by small businesses has doubled from 12% to 24% in the last year. But as these businesses look to Facebook and Twitter to connect with customers, many are finding that some strategies work and some do not produce results. We’ll be exploring these questions at a panel on Social Media and Businesses at our Social Currency CrunchUp on July 30. We’ve found some local and national businesses using social media effectively, ranging from Levi’s to a creme brulee cart, whose case studies are below. Some of these businesses will be sharing their experiences at the CrunchUp (You can buy tickets to the CrunchUp here).
Via: Techcrunch
Check out these great case studies they are quite interesting.
According to Domino’s UK financial earnings report, the company has increased its pre-tax profit by nearly 29%, which equates to roughly $26 million. The UK pizza retailer attributes social media initiatives and its Foursquare promotion for the gains.
In the earnings statement, CEO Chris Moore points to the rise in online orders — which now account for 32.7% of all orders — as proof that their web and social media efforts are paying off.
Moore reports that when it comes to the web, “Our main Facebook site now has in excess of 36,000 fans In addition, we have led the way with social media initiatives such as affiliate marketing, our superfans programme and the development of a link up with Foursquare.”
Via: Mashable
Brand management in the current era means not just keeping an ever-present eye on the social web, but also engaging in meaningful ways with brand advocates and detractors. Professionals in the field have come to accept social media as crucial to their jobs, but most know that managing a company’s brand on the web is so much more than setting up shop on social sites like Twitter and Facebook.
Here we’ll give you an inside look at the strategies of avant garde industry leaders who’ve spent years figuring out how to move beyond social media hype and implement practical management practices into their daily work routines.
Brad Nelson, Jeremy Thum, Joel Price, Joel Frey and Bowen Payson are all marketers behind big brand names. They’ve done the dirty work. Their lessons and words of wisdom range from finding ways to unify digital assets to knowing your niche, and each tip should be heeded by those looking to follow in their footsteps.
1. Let Someone Else Say It
2. Unify Digital Properties
3. Leave Your Ego Behind
4. Know Your Niche
5. Don’t Wallow or Gloat
Via: Mashable
Just setting up a Twitter and Facebook accounts isn’t enough on today’s social internet honest customer engagement is key to any company’s brand.
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