facebook

How To Use The Data Behind Facebook Status Updates

SocialFresh complied some great insights about when is the best time to post your Facebook page.

Age stereotypes are key when thinking about your target audience. Younger users are more prone to talk about themselves and think about themselves, whereas older users are more prone to think of others.

  • Use this to your advantage when launching a contest, viral campaigns, or Facebook marketing (PPC) ads.
  • Posts are most effective at 11:00AM, 3:00 PM, and 8:00 PM. Post during these times to grab the attention of the largest slice of your target market.
    *However, be sure to respond to your fans whenever they are active, no matter what time of day.
  • Test and find your own sweet spots, every community is different
  • Post during the week for better conversations, relationship building and engagement of your brand. This would also be true of launching contests, polls, viral campaigns, etc.

Via: SocialFresh

Get the Most Out of Facebook Insights

This is a great Facebook page resource for small businesses. Bookmark for future reference!

You’re a small business owner and you’ve decided to create a Facebook Page for your company. Or you’re an employee in an organization and, since you are the only one who “gets” social media, you’ve been charged with running a Facebook Page.

You set it up and make it look nice. You put up some photos and videos that you think represent the organization well. You e-mail a bunch of your friends and the page has almost 100 “Likes.” But one day, your boss comes in and asks you the question that you have been dreading: “Is this Facebook Page helping us or just eating away most of your time?”

Enter Facebook Insights, a powerful analytical tool that can help any organization evaluate the effectiveness of its Facebook presence. But, for a small business where time is perhaps the most important (and often rarest) resource, Facebook Insights can help you evaluate whether you’re investing or wasting your time.

The following scenarios are illustrations of how a fictional small business, “Bill’s Tech Company,” can leverage Facebook Insights to evaluate the effectiveness of its new Facebook Business Page. Within each scenario are the different aspects of Facebook Insights that Bill could utilize to answer his questions. Beside each measure (in parentheses) is a note on where to find that specific piece of data in Facebook Insights.

via: Mashable

Social Media Success: 5 Lessons From In-House Corporate Teams

While implementing a successful social media campaign is something to celebrate, longer term, policy-based programs (which may not garner as much immediate publicity) can be even more rewarding.

Here we are highlighting five companies that have enjoyed long term success with their own social media teams and taking a look at some of the measurable returns they have seen as the results of their programs.

Key personnel from within the five companies below (in alphabetical order) have commented on their teams’ successes to offer you an insight into their various processes. Meanwhile, please be sure to let us know in the comments about any other companies that you feel should be recognized for having strong in-house social media teams.

Via: Mashable

Top 5 Emerging Brand Trends on Facebook

1.) Facebook Exclusives
2.) Facebook Places Experimentation
3.) Facebook Commerce
4.) Facebook Support Centers
5.) Facebook Giving

Field of Dreams may have popularized the notion that, “If you build it, they will come,” but in today’s Facebook  generation, brands are beginning to go where the masses are, instead of relying on the masses to come to them. With 500 million members, Facebook represents real-time access to the online mainstream.

For years, brands have been using their Facebook Pages to connect with customers. As Facebook blossoms, so too does brand ingenuity, and in recent months we’ve seen a surge in campaigns that inspire Facebook giving, incorporate Facebook Places and feature Facebook as a prominent part of product reveals and fan exclusives. Application makers are also building tools that small and big brands alike can use to sell their products and offer Facebook-tailored customer support.

What follows is a deeper look at how and why these five emerging brand trends are bubbling up on the world’s largest social network.

Via: Mashable

HOW TO: Avoid a Social Media Disaster

If there’s one thing that keeps social media marketers up at night, it’s the ever-present threat of a PR disaster. By now, every marketer is well-aware of how quickly dissatisfied consumers can turn to the social airwaves to vent about a brand. Nestle, BP, Domino’s, Southwest Airlines, and many other brands have witnessed the unbridled power of social media as a platform for disgruntled consumers to rally around an anti-brand cause.

1.) Create a Social Media Policy/Community Management Plan
2.) Have an Escalation Plan
3.) Plan for the Worst – Expect the Best
4.) Respond Quickly, Personally and Directly
5.) Don’t Play the Blame Game

Via: Mashable

Facebook says ad spending is rocketing

The very same advertisers who were once skeptical that buying up inventory on social networks could possibly do any good are now, apparently, going completely nuts about ads on Facebook.

Chief Operating Officer Sheryl Sandberg, the company’s most prominent liaison to Madison Avenue, said in an interview with BusinessWeek published Wednesday that the company’s biggest advertisers have boosted their spending on Facebook by tenfold, or even 20-fold, in the past year.

“Two years ago the big brands were experimenting with us,” Sandberg told BusinessWeek. “They started buying with us a year ago. Now, they’re going big.”

Via: CNET