Don’t Let Your Dealership Become a Casualty of War

by Tim James

Amazon and Google are engaged in a war. Both produce proprietary hardware that consumers can purchase and use to access content through various means — and the competition is getting vicious.

I recognize that, in terms of video marketing hosting platforms, YouTube is the 800-pound gorilla — it certainly has large market share in terms of search and users. But recently, YouTube chose to engage in a battle with Amazon that threatens the usefulness of their platform. Why? Well, as consumers have grown used to accessing YouTube in different manners – via mobile phone, browser, connected device or streaming hardware – they now simply expect the same access, regardless of where they choose to access that video content.

Why should dealers care?

As in all marketing, dealerships should expect to benefit from the fruits of their labors. While technology has made the path of entry to different solutions easier, as a dealer, it still takes time and effort to create your content and messages.

When it comes to video marketing specifically, regardless of whether you are shooting video on smartphones, or have an elaborate professional setup, most of you probably still make the effort because you realize the value and exposure video content brings.

But, what if you do all the work and miss out on customers because companies don’t like each other?

Ah… the million-dollar question. I’m sure you’ve heard the expression “You get what you pay for,” right? Yes, YouTube is highly popular with dealers in the video marketing arena, for good reason. They are the 2nd largest search engine in existence and, more importantly, they are free.

Um, but hold on a sec… are they really, free????

What happens when a customer searching for vehicles gets blocked from watching that video you made of your inventory? What about when they get an “Access Denied” message when trying to watch that personal video response you made for them? Any of these scenarios could cost you a sale, which costs you money. Not so free then, right?Well, that ease of access is no longer the case, and it could get worse. What am I talking about?

First, in October 2015, Amazon pulled Google Chromecast and Apple TV from its inventory and no longer offered it for Amazon customers to purchase, presumably to encourage use of its own Fire Stick product as a streaming solution.

Then, Amazon expanded its voice-activated hardware, Echo, to include the Echo Show, which includes a screen and video capabilities. At first, YouTube was available on this hardware. But soon after its debut, YouTube pulled access from the Echo Show because of how Amazon implemented it, which excluded some features.

Moving on forward, just last month, YouTube again appeared on the Echo Show, prompting many to believe that the companies had made up. However, apparently that was not the case. According to TechCrunch, Amazon simply developed a workaround to allow Echo Show users to access a web version of YouTube without Google’s knowledge.

Next, on the 5th of December, Google once again blocked Echo Show users from accessing YouTube content.  And it doesn’t seem like this battle is anywhere near the end.

On top of that, consider the data deficiencies, CRM integration or other workarounds staff go through to integrate inventory, or personalized video messages to your customers. The mere fact that videos hosted on the YouTube video platform could NEVER BE SEEN, even by those who TRY TO VIEW THEM on what’s arguably the most patronized company on the planet (Amazon), should concern dealers.

Neither Amazon (who is making inroads into selling cars on their website) nor Google particularly care about car dealers. There is much more revenue to be had in the marketing ad revenue world, as well as the cable-cutting trend that led them into the hardware business — and Amazon is working on coming after a share of the pie that Google has carved out.

As the war between the two companies’ heats up, avoid becoming collateral damage and consider the hidden costs associated with hosting your video on these platforms. “Free” isn’t always free. Make sure you have a video marketing platform that protects YOUR interests. Ensure that those valuable, time-sensitive messages are delivered and can be viewed by your customers, and remove yourself from the battlefield.

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