by Tim James
As a sales and marketing professional, you probably learned a long time ago that the best way to present your products is by using words that paint a picture. Not just any picture, a picture that puts each shopper in the picture; helps them visualize owning your product; and then mentally experience the emotional pleasure that results from that ownership.
Painting the right picture is crucial for any type of sales. At dealerships, effective salespeople utilize this technique to help the customer visualize driving that new car on a road trip; how comfortable they’ll feel during the trip; how safe they’ll feel on the road and the peace of mind they’ll have knowing that their car will function properly the whole way.
Painting pictures is even more important when dealing with customers you can’t engage with physically, such as online shoppers. Your vehicles are competing with thousands of others for the attention of the shopper. Over the years, inventory marketing has progressed as dealers have increasingly made efforts to better stand out. There was a time when many dealers didn’t even have pictures of their vehicles online. However, it has now become standard as over time, dealers have realized that including pictures increases sales and inquiries. Once everyone started doing this, progressive dealers realized that having MORE pictures made their vehicles stand out from their competition even more. Many dealerships consistently now average 30+ photos of a single vehicle in their marketing. Well-written descriptions have also become important selling points as they personalize the vehicle for the customer. These descriptions can also paint a fairly decent picture to get the reader emotionally committed to the story.
As powerful as good photos and a well-written description are, they pale in comparison to the informational and emotional power of video.
In fact, according to a recent article in TechJournal, Forrester Research reported that one minute of video was worth 1.8 million words. Imagine the emotional commitment you can generate for your inventory! Here are some other statistics shared in that article:
- Video in email marketing can increase click-through rates by over 96%
- Opt outs from subscribers were reduced by 75% due to video content in email marketing.
- Video appears in around 70% of the top Google listings.
- People who view product videos are 85% more likely to buy.
Customers don’t have the time to visit every dealer that has a 2012 Honda Civic in stock. If your vehicle doesn’t paint a picture that gets a shopper emotionally committed, chances are your vehicles are simply caught in a price or distance filter. Painting pictures, on the other hand, personalizes the vehicle and makes it stand out. Customers want to hear the story of a vehicle. Why do you think vehicle history reports are increasingly popular for consumers? They tell a vehicle’s story.
People process stories in a different way than facts and figures. Successful salespeople avoid catering solely to the analytical side of people, as that’s the part that will tell them that they should buy the least expensive vehicle. You want the customer to involve their emotions in their decision-making. That’s the part that will convince them that they should do it now. That’s when they visualize themselves as owners, not shoppers. Not just owners of ANY car, owners of THIS car…THEIR car.
By utilizing videos for your inventory, you’ll create a better experience for your shoppers resulting in more shoppers taking mental ownership of your inventory, and will hold more gross in the process. Everybody wins.