Award of Victory

Two Tips to Differentiate Your Dealership from 99 percent Of Competitors

by Brian Cox

In order to decrease bounce rates, if a customer clicks on an ad – whether that’s a banner ad, PPC, email ad or one specifically targeted for a mobile device – it is not a good practice to simply take that customer to your home page. Forcing a consumer to then do a second search for the information promised in the ad is a recipe for failure. Best practices prove that creating landing pages relevant to the ad itself result in higher conversion rates.

Wistia Co-founder and CEO, Chris Savage, revealed in a recent blog that out of the estimated 375,000 landing pages in existence, only 0.25 percent use video. That statistic could offer an immediate opportunity for dealerships. By simply incorporating video content into a landing page, you’ll be differentiating yourself from 99.75 percent of not just the automobile industry, but ALL industries, according to Savage’s study.

It’s a well-known fact that video converts better than any other medium. Consumers love video content and businesses are working hard to create it and get it published. Social media platforms are begging popular music artists, news media and other top video content publishers to publish directly to their platforms. In exchange, these platforms offer a reach beyond what these companies can expect to get through simply linking to a video on YouTube, or any other video publishing platform. Because consumers are responding so positively to video content, it makes perfect sense that delivering that content on a landing page engages your customers better and increases conversion rates.

Just as important, however, is to ensure that the video content is engaging. Another tidbit revealed by Mr. Savage is that you are just as likely to lose a viewer’s interest in the first 2 percent of your video (the nose) as you are in the 96 percent that is the body. His advice is that viewers prefer jumping right into useful content and will drop off when introductions and brand offerings flood the beginning of the video.

So, if we look at this data, an effective video marketing strategy that could set a dealership apart from its competitors should incorporate video content into landing pages. This video content must be relevant, engaging and begin with the content promised, rather than lengthy intros or branding. These two things could very well result in dealerships seeing higher conversion rates, more leads and more car sales.

Sales talk in the car trade

How to Use Video to Turn Leads Into Shows

by Tim James

All dealerships get leads that originate from the Internet. Not all dealers, however, are equal when it comes to how they handle these leads. Ever wonder why some dealers are able to close Internet leads at 12+ percent, while others struggle to reach 6 percent? The reason has everything to do with how these leads are handled – from speed of reply to the content in the reply itself.

One of the most powerful ways to communicate to today’s tech savvy customers is with video. It’s a highly effective form of communication because it engages the customer’s senses. It can help capture the customer’s attention and increase the amount of leads that turn into appointments.

There are three basic types of videos that I find work best when created and integrated into any lead follow up system :

  1. Lead Response Videos: When you receive a 3rd party Internet lead, chances are really good that lead also went to multiple other dealerships. This interested buyer then gets bombarded by e-mails and phone calls. Quite frankly, most of these responses are generic, contain no information, aren’t personalized and tend to start looking alike. Gain a competitive edge with your response — rather than simply send a template email, create a personalized video response that thanks the customers for the inquiry. Introduce yourself, mention the vehicle the customer inquired about and invite them in. Your video will stand out and make you the memorable one. Customers will also feel flattered that you took the time to create this video and realize that there is a real person communicating with them, not just a computer.
  1. Appointment Confirmation Videos: When you do get a customer that is interested in test driving a vehicle, it’s important to create a sense of obligation on their part. It’s proven that e-mails that contain videos get opened at a far higher rate than those that do not (especially when the word “video” is in the subject line). Create an appointment confirmation video and you can increase the chance that the customer will open and view it. In addition, use the video to tell them that you’re looking forward to seeing them and make it “personal” so they feel guilty if they blow you off and don’t show up. Let them know that you are doing something “for them” by making sure you have the vehicle cleaned up, pulled around and waiting for them…and offer to have an ice cold bottle of water or a cold Coca Cola waiting for them.
  1. Personalized Walkaround Videos: Nothing is stronger than sending a personalized walkaround video to your customers. The fact that you took the time to video and explain the features and benefits of the specific vehicle they inquired about JUST FOR THEM, can impress them and can also increase their interest level. People appreciate it when others go that extra mile to help them. Make your vehicle AND yourself memorable and you’ll have a better chance of building trust and rapport with your customer and, ultimately, getting them into your dealership.

Give one or two of these a try, I’m confident you’ll be impressed with the increase in the lead to appointment rates and appointment show rates that you receive.

The automobile covered with a silk fabric

In Marketing, Consumers Want to Know What is In It For Me

by Tim James

 

People aren’t watching your commercial or video because they want you to sell them your product. They’re watching because they want you to sell them a solution.

In the world of online marketing, oftentimes marketers forget this very basic concept. Think of it as painting pictures when selling. The idea is that you want to tell the consumer why they need a feature, so that the consumer will visualize how each feature will make their life better, easier, more efficient. How it will make them more money, or provide a solution to a need. It’s not uncommon for salespeople to go on and on about the features of a vehicle. It has this type engine. It’s safe. It has Bluetooth, etc. They may as well (and some probably are) read the window sticker to the customer. Great salespeople, however, understand that the customer doesn’t necessarily care about the fact that the vehicle has Bluetooth, unless it’s tied back to how it benefits the customer.

Mr. Customer, one of the great features on this vehicle is that it has Bluetooth functionality. This will allow you to connect your cell phone wirelessly and accept or make phone calls without taking your hands off of the steering wheel. Which will make your commute for you and your family safer.

Consumers may watch dozens of video walkarounds in their car-shopping journey. If you’re doing live video walkarounds of your vehicles, consider this: How would you do a walkaround for a customer right in front of you? Why would you do your live video walkaround for your website and VDP’s any differently?

Create more memorable videos that capture a customer’s attention and sell the consumer on why they need the features of each vehicle. I’m not saying that you shouldn’t talk about the vehicle’s features. What I’m saying is that you’ll create more powerful videos if you tell the consumer why those features are important and highlight the impact each feature will have on their lives.

old tv retro style isolated on white background

Those Were the Days

by Brian Cox

Remember the days when television actually closed for the night? In those days, if you were up late enough, inevitably you’d hear the Star-Spangled Banner followed by that creepy off-the-air snow that is a potent reminder of the movie Poltergeist.

Television has been a part of most people’s lives since the late 40’s. DVRs or online streaming weren’t even a concept at that time. There was no on-demand. People planned their evenings around the programs that the networks were broadcasting. It’s a very different scene today.

With all the technological advances we have in digital video and online streaming, I find it interesting that some dealerships balk when asked to invest in online video content. Yet these same dealerships are heavily investing in traditional television advertising.

I recently saw an incredible statistic in Digital Sherpa:

In the next 30 days, more video content will be uploaded online than all three major U.S. television networks have created in 30 years.

The fact is that online video marketing is highly cost-effective and produces an excellent ROI. In addition it can be efficiently targeted and can be produced without the need for an expensive video setup. Consumers today are immersed in video content. They cannot get enough of it… and I don’t mean the kind on TV. Commercials lost some value the second a DVR came along, allowing consumers to fast-forward through them. Besides, how do you know who’s watching a given show and whether they’re in the market to buy a car? You don’t! The facts are that with traditional television advertising, you get demographics and viewer statistics and then start playing fish in a barrel.

Video marketing doesn’t mean you need a studio, professional camera equipment or actors. All you need is a smartphone. Most smartphones nowadays have an integrated camera with the ability to take videos. Some even have higher resolution lenses than stand-alone video cameras!

I’m not here to completely bash traditional television advertising. There are plenty of dealers that still use it and find value in it. All I’m saying is that television advertising is actually a more expensive form of video content. The only difference is that it costs more — and, in most cases, a LOT more.

If you still have doubts, read the Digital Sherpa article. It has 24 other statistics that support the value and effectiveness of video marketing.

DD-Logo-Tampa

Digital Dealer 18 Recap: Fusion Bombs and Video Marketing

IMG_4007As the sun sets on another Digital Dealer Conference, once again Flick Fusion is proud and honored to have participated. This spring’s conference saw a new location: Tampa, FL. We feel it was an excellent venue that offered just the right balance of hotel accommodations and some wonderful nightlife venues for dealers and attendees to learn some new best practice tips while also having a little fun.

IMG_4005Flick Fusion’s adventure began as a sponsor or the official Digital Dealer Kick-Off party on Monday night. The event itself drew over 600 RSVP’s and was a great success. Dealers and vendors had the opportunity to partake of our signature drink – the Fusion Bomb. This drink proved incredibly popular and it was great to see party goers sporting the Flick Fusion colors as part of their drinks. A live DJ kept the party hopping and the venue – Jackson’s Bistro – turned out to be an excellent venue; both for the spectacular waterfront views and delicious food.

2015-04-22 13.31.09Wednesday highlighted the prime reason that Flick Fusion attends – to educate dealers. Speaking to a packed room, perennial speaker and Flick Fusion’s VP of Sales, Tim James, educated dealers on the importance of video marketing. Attendees of the lively, highly popular session were provided with all the statistics that truly illustrate the true value of video marketing. They left with step-by-step instructions as to how to immediately implement a video marketing campaign in their stores.

2015-04-22 13.34.14If you’d like a copy of this powerful presentation, click here and fill out the contact form.

Thanks to the staff of the Digital Dealer Conference for putting on one of the best Digital Dealer Conferences ever. Feedback has been very positive from vendors and dealers alike. And thank you to all of the attendees who flocked to the exhibit hall and kept the booths packed. Also, thanks to everyone who came to see Tim James’ session. See you next time at the 19th Digital Dealer Conference in Las Vegas!